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Business Operations Manager

Full Time
Real Estate Field
Postal Code
United States

This job is no longer active.


CBRE is the world's largest commercial real estate services and investment company, with the top global market position in leasing, property sales, outsourcing, property management and valuation. When you join CBRE you will have the support and resources of a global firm where an entrepreneurial mind-set is encouraged.

We are looking for a Business Operations Manager to join our team in downtown Chicago.


Working under general direction of Regional Business Operations Director, responsible for management of business operations and core finance activities for the market.

Core responsibilities to include strategic management, process improvement, internal client care, forecasting, budgeting, financial analysis & reporting, accounts payable, billing and accounts receivables


  • Manages a team of 3-10 including overall team direction, goals, staffing and performance management.
  • Works closely with the Regional Business Operations Leader and partners with corporate accounting and finance to achieve market financial and operational objectives.
  • Responsible for business metrics, strategic management of project resources, developing processes and standards to streamline overall business operations. Conducts special financial and business studies and other duties as assigned by management. Produces routine and ad hoc financial reports, packages and pro forma analyses.
  • Prepares reviews and monitors data reports including Accounts Receivable, Income, EBITDA, pipeline and other business metrics. Analyzes income and expense trends to identify opportunities to improve profitability. Makes recommendations on revised controls and implements actions for improvement.
  • Oversees submission of reports/request deadlines. Coordinates work with other departments. Compiles and reviews statistics and market data and adds commentary to complete analysis reports required for acquisitions, transitions and/or business proposals.
  • Ensures compliance with company policy, real estate law and state/federal guidelines. Responsible for maintaining data integrity, data standards and clean-up, training staff and development of quality control measures.
  • Responsible for troubleshooting and resolving complex inquiries and requests from internal and external clients. Develops project plans and costs, including personnel and fiscal requirements to achieve defined objectives. Provides updates relative to project resource and fiscal plans.
  • Leads and facilitates communication of best practices, policies, procedures and initiatives to support field operations. Ensures shared knowledge, implements process improvements and engages right resources in issue identification and resolution.
  • May train new team members on policies, procedures, processes, administration and governance. Performs other duties as assigned.


  • Provides formal supervision to individual employees within single functional or operational area. Recommends staff recruitment, selection, promotion, advancement, corrective action and termination. Plans and monitors appropriate staffing levels and utilization of labor, including overtime. Prepares and delivers performance appraisal for staff. Mentors and coaches team members to further develop competencies. Leads by example and models behaviors that are consistent with the company's values.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential



  • Bachelor's Degree (BA/BS) or equivalent education and experience
  • Minimum of three years related work experience to include budgeting, finance and/or business analytics; or equivalent combination of education and experience.
  • Previous Team Lead or Supervisor related experience preferred.


Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information. Ability to respond effectively to sensitive issues.


Requires advanced knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and commissions. Conducts advanced financial/business analysis including the preparation of reports.


Ability to comprehend, analyze, and interpret complex documents. Ability to solve problems effectively while dealing with sensitive situations. Requires advanced analytical and quantitative skills.


Advanced proficiency in Microsoft Office Suite. Spreadsheet skill set to include advanced functions such as graphics, pivot tables, macros and database management required.


CBRE is an equal opportunity/affirmative action employer with a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

NOTE: An additional requirement for this role is the ability to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing.

Job Function

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This job is no longer active.

Chicago Full Time IL Business Operations Manager other